- Home
- Report a fault
Something not right? We'll help you.
Choose your device, tell us what is wrong and leave your details. Your report reaches us straight away and we will contact you as soon as possible.
Report a fault
Tell us what is wrong. We'll take it from there.
The more you tell us, the faster we can help you.
- Which deviceAir conditioning, heat pump, battery, solar panels or EV charger.
- What happenedSince when, and whether it keeps coming back.
- A photo of the error messageOf the display, the app or the inverter.
- Your address and phone numberSo we can find your installation and call you quickly.
Urgent? Call us03 808 57 03
Just a moment
What happens next?
- Your report reaches us straight awayYou will receive a confirmation with your reference number in your inbox.
- We look at your device and your descriptionThe error code often already tells us what is needed.
- We call you as soon as possibleTogether we see whether it can be solved remotely, or whether we come by.
- Urgent?Call us on 03 808 57 03.
- Urgent and dangerous?Do you smell gas or fire, or see sparks? Switch off the device and call 112.
