Terms and conditions

1. Who we are and when these terms apply

1.1 Groen Vlaanderen is a trade name of Groen BV legal form and incorporation status, with its registered office at registered office, registered in the Crossroads Bank for Enterprises under number company number, VAT number VAT number. In these terms we refer to ourselves as "Groen Vlaanderen" or "we".

1.2 You can reach us at Antwerpsesteenweg 29, 2840 Rumst, by phone on 03 808 57 03 and by email at info@groenvlaanderen.be.

1.3 These terms apply to every quote and every agreement with Groen Vlaanderen: the supply and installation of energy and climate installations (such as solar panels, home batteries, EV chargers, smart energy management, air conditioning, heat pumps and heat pump water heaters), targeted building improvements (facade insulation, roof renovation and sustainable renovation) and the related service and aftercare. The current offering is on groenvlaanderen.be.

1.4 We work for homeowners and for businesses. If you are a consumer (a natural person acting outside their trade, business or professional activity), the provisions for consumers apply. We call every other customer a business customer. You can read what differs in the overview below and in each relevant article.

1.5 Specific arrangements in an accepted quote take precedence over these terms. The customer's own terms only apply if we accept them expressly and in writing.

1.6 Nothing in these terms limits the rights you have as a consumer under the law. If a provision is invalid or unenforceable, the other provisions remain in force.

Private or business: what differs?

2. Information, calculators and price estimates on the website

2.1 We compile the information on our website with care. It is general and may change.

2.2 The calculators (home battery, air conditioning, heat pump and heat pump water heater) give an indication based on your answers and general assumptions. A calculation is not a quote and not a promise of any yield, saving, payback period or grant.

2.3 Starting prices and price estimates are indicative. They apply to a standard situation, including installation and VAT as stated with the price, without deducting grants. The price for your situation is only fixed in a quote.

2.4 A request via the website, a calculator, an appointment request, a fault report, an email or a phone call is a request without obligation for information, advice or a quote. With it you do not order anything, no agreement is formed and you do not accept these terms. The tick box on a form only concerns the use of your data in accordance with our privacy policy. Your cookie choice is not an acceptance of these terms either.

2.5 We point out grants and allowances you may be entitled to. The conditions, the application and the decision lie with the competent government or body. Unless we agree otherwise in writing, we do not guarantee the award or the amount of a grant.

3. Advice, site visit and quote

3.1 An introductory meeting, advice meeting or site visit is free and without obligation.

3.2 Our quote is free. It describes the works, the main materials, the price and the VAT, the payment terms, the planned period of execution and what you can expect from us after installation. It is based on what we saw during the site visit and on the information you gave us.

3.3 A quote is valid for validity period of a quote, unless a different period is stated on the quote.

3.4 If during the works something comes to light that we could not reasonably have seen or known, such as hidden defects, asbestos, a structural stability problem or an electrical installation that is not compliant, we stop where necessary, explain the situation to you and make a proposal. We only continue after your approval (article 9).

4. Formation of the agreement

4.1 The agreement is formed when you accept the quote within its validity period by signing it, on paper or electronically, or by expressly confirming it in writing. confirm acceptance procedure: paper, electronic signature and/or email

4.2 On or before acceptance you receive these general terms and conditions. If you are a consumer and conclude the agreement at a distance or off our business premises, you also receive the information about your right of withdrawal and the model withdrawal form (annex 1), on paper or on another durable medium.

4.3 We always confirm important arrangements in writing, so that no misunderstandings arise afterwards.

5. Right of withdrawal for consumers

5.1 When. If you are a consumer and conclude the agreement at a distance (for example only by email or phone) or off our business premises (for example at your home after a site visit), you may withdraw from the agreement within 14 days, without giving any reason and without cost, except in the cases below.

5.2 Period. If the agreement concerns services, such as works on your home, the period ends 14 days after the day on which the agreement was concluded. If it mainly concerns the delivery of goods, the period ends 14 days after the day on which you, or someone you designated, received the goods. have the qualification per type of assignment (delivery with installation or service) confirmed

5.3 How. Before the end of the period, inform us unambiguously that you are withdrawing, by email to info@groenvlaanderen.be or by letter to Antwerpsesteenweg 29, 2840 Rumst. You may use the model form in annex 1, but you do not have to. It is sufficient that your message is sent before the end of the period.

5.4 Starting within the period. We do not start the works during the withdrawal period, unless you expressly request this on paper or on another durable medium, such as an email (annex 2). If you nevertheless withdraw afterwards, you only pay an amount proportionate to what we had already performed up to the moment you informed us of your withdrawal, compared with the full assignment. If, at your express request, we have already fully performed the service and you confirmed in advance that you would then lose your right of withdrawal, you can no longer withdraw.

5.5 Exceptions. The right of withdrawal does not apply, among other things, to urgent repairs or maintenance for which you yourself expressly asked us to visit, nor to goods made to your specifications or clearly personalised for you (article VI.73 of the Code of Economic Law). If during such an urgent visit we supply additional services or goods that you did not expressly request, the right of withdrawal does apply to those additional services or goods.

5.6 Refund. If you withdraw, we refund everything you paid us for the withdrawn agreement within 14 days of receiving your message, using the same means of payment you used, unless we agree otherwise together. If goods are involved, we may withhold the refund until we have received them back or until you have shown that you have sent them back. If an appliance was delivered to your home when the agreement was concluded and, by its nature, cannot normally be returned by post, we will collect it at our own expense. confirm arrangement for other return costs

6. Prices and VAT

6.1 Our prices are in euros. For consumers they include VAT. For business customers they exclude VAT, unless stated otherwise.

6.2 We apply the VAT rate prescribed by law. We only apply a reduced rate, such as 6 % for certain works on a private home, if the legal conditions are met and you provide us with the necessary information or declaration. If that information is incorrect, the difference in VAT may be charged.

6.3 The price in the accepted quote is fixed. It only changes through additional work or changes that you approve in advance (article 9), or through a price revision clause stated expressly and with a clear formula in the quote. price revision: yes or no, and formula

7. Payment

7.1 The quote states when you pay what. payment schedule: deposit (yes or no, percentage and timing), instalments and balance For an agreement concluded at a distance or off our business premises, we do not ask for any payment that conflicts with your right of withdrawal. have a deposit during the withdrawal period legally confirmed

7.2 You pay invoices within payment term for invoices of the invoice date, by bank transfer to the account number on the invoice.

7.3 Consumers. If you do not pay an invoice on time, we first send you a free reminder. You then get at least 14 calendar days to pay: by email counted from the day after sending, by post from the third working day after sending. Only after that can we charge late payment interest and damages, and never more than Book XIX of the Code of Economic Law allows. choice: charge interest and damages or not, amounts within the legal maximums

7.4 Business customers. In the event of late payment, the interest provided for by the Law of 2 August 2002 on combating late payment in commercial transactions is due by operation of law and without notice of default, together with a flat-rate compensation for recovery costs in accordance with that law, without prejudice to the right to reasonable compensation for higher recovery costs. If you dispute an invoice, let us know in writing and with reasons within period for business customers to dispute invoices.

7.5 If an invoice remains unpaid after a reminder, we may, after written notice, suspend further performance until payment, in proportion to the outstanding amount.

8. Planning and execution

8.1 We plan the execution in consultation with you. A date in the quote is a target date, unless we expressly agree a fixed date. If the planning runs late, we let you know as soon as possible, with the reason and a new date. In the event of a significant delay attributable to us, you have the rights the law gives you, including the right to give us a reasonable additional period and then to terminate the agreement.

8.2 We carry out the works with our own team or with carefully selected professionals and technical partners. Groen Vlaanderen remains your point of contact, from the first conversation until after installation, and remains responsible to you for performance as agreed. Works that require a legally required certificate or accreditation are carried out by professionals who hold it.

8.3 You ensure that:

• we can access the work site easily and safely at the agreed time, with electricity and water where needed;
• you tell us in advance what we need to know, such as hidden pipes or cables, known defects or special rules of use in the building;
• the necessary permissions are in place, such as from the owner, the landlord or the association of co-owners, and a permit if one is required, unless the quote states that we arrange this.

8.4 The quote states who arranges an inspection, the notification to the grid operator (Fluvius) or a grant application.

8.5 After the works we go over the result together. You receive the documents that come with the installation, such as the manual and, where applicable, the inspection report. We note visible remarks immediately. The handover does not affect your legal rights for defects you could not see at that time.

9. Changes and additional work

9.1 If you want to change something in the assignment, or if more work is needed than planned (article 3.4), we tell you in advance what that means for the price and the planning. We only carry it out after your approval, preferably in writing or by email.

9.2 If immediate action is needed to prevent a dangerous situation or damage, we do what is strictly necessary and inform you straight away.

10. Cancellation

10.1 The right of withdrawal in article 5 always takes precedence.

10.2 If you cancel an accepted assignment outside that right of withdrawal, you compensate the costs we have demonstrably already incurred, such as hours worked and material ordered specifically for you that can no longer be cancelled or used. any flat-rate cancellation fee: only if reasonable and with an equivalent fee if we cancel

10.3 If we cancel without a valid reason, we will compensate your demonstrable loss in the same way and refund what you already paid for work not yet carried out.

11. Ownership and risk

11.1 Goods delivered remain the property of Groen Vlaanderen until they have been paid in full, insofar as the law permits.

11.2 The risk of loss of or damage to goods passes to you as soon as they are delivered to you, or for consumers as soon as you or a person you designated takes physical possession of them. Damage caused by us or our partners remains our responsibility.

12. Warranty

12.1 Legal guarantee for consumers. As a consumer, you are entitled to the legal guarantee of two years from delivery for any lack of conformity of consumer goods. This guarantee also applies to a lack of conformity resulting from incorrect installation, if the installation formed part of the contract. Report a defect as soon as possible after you discover it. have the notification period confirmed within the legal limits

12.2 Manufacturer's warranty. Many appliances and panels come with a manufacturer's warranty or product warranty, with its own terms and duration. We provide you with the documents and help you submit a claim. A manufacturer's warranty is in addition to your legal rights and does not replace them.

12.3 Warranty on our workmanship. duration and terms of the warranty on installation and workmanship

12.4 Construction work. For work covered by the ten-year liability of contractors (Articles 1792 and 2270 of the former Civil Code), that liability applies as governed by law. insurance: professional liability and, where legally required, ten-year liability insurance, with insurer and policy number

12.5 What the warranty does not cover. Insofar as the law permits: normal wear and tear, use contrary to the manual, failure to carry out maintenance prescribed by the manufacturer, interventions by third parties without our consent, and damage from an external cause such as lightning or flooding.

12.6 Business customers. For business customers, the warranty and the time limits stated in the quote apply, and otherwise the rules of general law. warranty arrangements and complaint periods for business customers

13. Maintenance, aftercare and faults

13.1 Maintenance is not included in the price, unless the quote states otherwise. Some appliances, such as air conditioning and heat pumps, need regular maintenance or inspections in accordance with the manual and the law. At handover, we tell you what applies to your installation. offer and terms of maintenance contracts, if any

13.2 You can report a fault via Report a fault, by email or by phone on 03 808 57 03. A report is a request for help, not an order. If an intervention is not covered by the warranty, we tell you in advance what it will cost. rates for call-outs and interventions outside the warranty

13.3 Do you smell gas or fire, or see sparks? Switch off the installation if it is safe to do so and call the emergency services on 112.

14. Complaints

14.1 If you are not satisfied, let us know as soon as possible via info@groenvlaanderen.be, on 03 808 57 03 or by post to Antwerpsesteenweg 29, 2840 Rumst. Describe what is wrong and feel free to add photos. We confirm receipt of your complaint and look for a solution together with you.

14.2 Visible defects are preferably reported at handover. For defects you only notice later, you retain your legal rights as a consumer (Article 12).

15. Liability

15.1 We are liable in accordance with the law for damage caused by us, our staff or our partners in carrying out the assignment.

15.2 Consumers. Towards consumers, we never exclude our liability or limit it further than the law permits, in particular not for death or personal injury, for intent or gross negligence, and not for failure to perform the main obligations of the contract.

15.3 Business customers. Towards business customers, except in the case of intent, fraud, gross negligence or personal injury, our liability is limited to limitation of liability for business customers, for example to the amount of the assignment or the insured sum. We do not compensate business customers for indirect damage, such as loss of profit or loss of production, insofar as the law permits.

15.4 An estimate from the website (Article 2), an estimated yield or saving and a government decision on a grant are not a promised result, unless the quote expressly states otherwise.

16. Force majeure

16.1 If we or you cannot fulfil an obligation due to a circumstance beyond anyone's control that could not reasonably have been foreseen or avoided, such as extreme weather, a government measure or an exceptional disruption at a supplier that is not attributable to us, that obligation is suspended for as long as the force majeure lasts. We will let you know immediately.

16.2 If the force majeure lasts longer than period after which either party may terminate in case of force majeure, either party may terminate the contract in writing, without compensation. Work already carried out will be invoiced.

17. Privacy

We use your personal data as described in our privacy policy. How the website handles cookies is explained in our cookie policy. Those documents are separate from these terms.

18. Applicable law and disputes

18.1 Our contracts are governed by Belgian law.

18.2 If there is a problem, we always first look for a solution together with you (Article 14).

18.3 Consumers. If that does not work, you can turn to the Consumer Ombudsman Service, which handles your complaint free of charge or forwards it to the competent mediation service. The competent court is the one designated by law.

18.4 Business customers. Disputes with business customers are handled by competent court for business customers.

19. Version and changes

This is version 0.9 of 9 October 2026, a draft version that still needs to be legally validated. A contract is governed by the version that applied on the day you accepted the quote. A later change does not apply to a contract already concluded, unless you agree to it.

Annex 1. Model withdrawal form

Annex 2. Request to start during the withdrawal period

Version 0.9 (draft) · last updated on 9 October 2026 · Groen Vlaanderen · Slimme plannen. Groen geregeld.

See also: Privacy policy · Cookie policy